1.Manner Temperature System
To visualize users' trading reliability, the Company operates a Manner Temperature. Manner Temperature starts at 36.5°C and is calculated automatically by combining factors such as the user's transaction satisfaction, accumulated reports, response speed and keeping of appointments.
| Temperature range | Meaning | Visibility policy |
|---|---|---|
| 40.0°C or higher | Highly trustworthy user | Top-priority visibility |
| 36.5–40.0°C | Regular user (default) | Normal visibility |
| 30.0–36.5°C | Caution needed | Reduced visibility weighting |
| Below 30.0°C | Suspected abnormal trading | Restricted visibility + warning badge |
| Below 20.0°C | Serious damage to trustworthiness | Trading restricted + automatic review |
Manner Temperature rises when transactions are completed and good reviews are received, and falls with accumulated reports, failure to keep appointments, no-shows and repeated cancellations.
2.Prohibited Items (No Trading)
Trading the following items is completely prohibited under applicable laws or Company policy.
⛔ Items prohibited from trading by law
- Narcotics, psychotropic drugs, medical narcotics
- Firearms, swords and knives, explosives, stun guns, crossbows
- Organs, human tissue, blood, blood products
- Obscene materials, materials violating child and youth sexual protection laws
- Counterfeit banknotes, counterfeit gift certificates, forged ID cards, forged licences
- Items suspected to be stolen or stolen property
- Smuggled goods, goods exceeding duty-free allowances
- Items violating the Wildlife Protection and Management Act (e.g. stuffed protected species)
⚠️ Restricted items (conditionally allowed / separate criteria)
- Alcohol, tobacco, e-cigarettes — only between users verified as 19 or older (in-person handover recommended)
- Prescription drugs, glasses/contact lenses — not allowed (violation of the Pharmaceutical Affairs Act)
- Baby products (subject to recall) — may be traded only with the recall information clearly stated
- Used cosmetics, perfume — unopened only; not recommended for hygiene reasons
- Medical devices (e.g. blood pressure monitors) — only by businesses registered under the Medical Devices Act
- Copyright-protected content (digital files without proof of authenticity) — prohibited
- Imitations, knock-offs, luxury goods without a guarantee of authenticity — prohibited
- Pets — rehoming/sale prohibited (restricted by law)
3.Prohibited Conduct (Use Restrictions)
Users must not engage in the following conduct.
3.1 Prohibited conduct related to transactions
- Listing false items, listing items not in one's possession, or listing to manipulate market prices
- Fraud, deception, taking payment or goods and disappearing (“hit-and-run”), unilaterally cancelling a transaction or going silent
- Unilateral no-shows after making an appointment, or repeated requests to change the time
- Trading gift certificates or gift vouchers to convert them into cash (simple transfer is allowed)
- Luring users to external sites (attempts to obtain personal information, phishing links)
3.2 Prohibited conduct related to communication
- Abusive language, threats, insults, hate speech
- Sexual harassment, stalking, repeated unwanted contact
- Disclosing other people's personal information (phone number, address, photos, etc.) without permission
- Repeatedly sending promotional, advertising or spam messages
- Inappropriate approaches to children and young people
3.3 Prohibited abuse of the system
- Creating multiple accounts (to evade withdrawal or sanctions, or to receive rewards more than once)
- Mass requests using automated bots, macros or crawlers
- Hacking, abnormal access, exploiting vulnerabilities
- Fraudulent accrual, duplicate receipt or laundering of rewards such as QTA
- Bypassing area verification by manipulating location information (GPS spoofing)
- Fraudulent manipulation of reviews, ratings or Manner Temperature
4.Report Handling Procedure
| Step | Procedure | Processing time |
|---|---|---|
| ① Report received | Submitted by the user via the in-app report button or by email (quantarium1004@gmail.com) | Immediately |
| ② Automatic first review | AI filtering (abusive language, repeated reports, prohibited keywords) + check of accumulated reports | ~10 minutes |
| ③ Second review by the operations team | Comprehensive review of conversation history, transaction history, location verification, etc. | 1–3 business days |
| ④ Decision on measures | Warning / post deletion / visibility restriction / account suspension / permanent ban | Immediately |
| ⑤ Notification of result | Notification of the outcome sent to the reporter and the reported user | Within 24 hours of the measure |
| ⑥ Appeal | The reported user may submit explanatory materials within 7 days (see Section 6) | Reply within 5 business days of receipt |
Urgent reports (fraud, crime, matters involving children): immediate blocking of transactions + review within 24 hours + notification to investigative agencies if necessary. For criminal matters, we recommend reporting directly to the Korean National Police Agency Cyber Investigation Bureau (182, no area code, from within Korea) or at ecrm.police.go.kr.
5.Sanction Levels (3 Levels)
| Level | Measure | Grounds (examples) |
|---|---|---|
| ⚠️ Level 1: Warning | Warning notification + Manner Temperature −2°C + post deletion | Minor advertising messages, inaccurate item description, failure to keep an appointment time once |
| 🚫 Level 2: Temporary suspension | Suspension of use for 3–30 days + Manner Temperature −5°C to −10°C + cancellation of transactions | One instance of abusive language or insults, one suspected fraud case, one listing of a prohibited item, first detection of multiple accounts |
| ⛔ Level 3: Permanent ban | Permanent account suspension + blocking of device identifier + clawback of rewards (such as QTA) + blocking of re-registration | Confirmed fraud, trading items prohibited by law such as drugs or firearms, inappropriate approaches to minors, repeated detection of multiple accounts, 3 or more accumulated Level 1/2 sanctions |
Taking into account the seriousness, repetitiveness and scale of harm of a case, the Company may skip levels and apply a permanent ban immediately. Where a case is a criminal matter, the Company may be obliged to provide data to investigative agencies.
6.Appeals and Explanation Procedure
- A sanctioned user may file an appeal with the Company within 7 days of the date of notification.
- How to appeal: in the app via [Customer Center → Appeal a Sanction], or by email to quantarium1004@gmail.com.
- The Company will reply with the result of its re-examination within 5 business days of receiving the appeal.
- If the re-examination confirms that the Company's measure was unjustified, the Company will immediately lift the sanction and restore the Manner Temperature and any clawed-back QTA.
- If the user disagrees with the outcome of the appeal, the user may use the dispute mediation procedure in Section 8.
7.Transactions Restricted to Ages 19+ (Youth Protection)
- Trading items that fall under media/goods harmful to youth, such as alcohol, tobacco, e-cigarettes and alcohol-related products, is in principle limited to in-person handover between users verified as 19 or older.
- The Company operates keyword filtering, image screening and report-based monitoring to prevent young people from being exposed to items harmful to youth.
- Youth protection officer: 노성규 (CEO) · quantarium1004@gmail.com · 1551-4220
8.Dispute Mediation and External Advice
If a dispute with the Company is not resolved through consultation, users may apply for dispute mediation to the following external bodies.
📞 Dispute mediation and advice bodies
- Korea Consumer Agency (한국소비자원) · www.kca.go.kr · 1372 (no area code, from within Korea)
Transaction disputes, refunds/exchanges, consumer damage advice - Electronic Commerce Mediation Committee (전자거래분쟁조정위원회) · www.ecmc.or.kr · 1661-5714
Mediation of e-commerce and online transaction disputes - Personal Information Dispute Mediation Committee (개인정보분쟁조정위원회) · www.kopico.go.kr · 1833-6972 (no area code, from within Korea)
Reporting privacy infringements and dispute mediation - Korea Internet & Security Agency, Privacy Infringement Report Center (한국인터넷진흥원 개인정보침해신고센터) · privacy.kisa.or.kr · 118 (no area code, from within Korea)
- Korean National Police Agency, Cyber Investigation Bureau (경찰청 사이버수사국) · ecrm.police.go.kr · 182 (no area code, from within Korea)
Reporting fraud, hacking and crime - Korea Communications Commission (방송통신위원회) · kcc.go.kr
Complaints and disputes related to broadcasting and communications
Users in the Philippines also have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) and may contact the National Privacy Commission (privacy.gov.ph) regarding the processing of their personal data.
Addendum
This Community Policy takes effect on May 6, 2026. When revising this Policy, the Company will give notice through an in-Service announcement or on the website 7 days before the effective date (30 days before, for changes unfavourable to users).